What Is "Phishing?"

Dear Customer:

Another type of e-mail scam has become more common. This scam attempts to steal credit card or other sensitive information from you by pretending to be a message from your bank or other institution and asking for information that you would not normally provide, such as credit card, bank account, or social security information.

The scam is called "phishing" - as in "fishing for information."

Most commonly, the e-mail directs you to a web page that looks legitimate, but is really a scammer web site. You are directed to enter your sensitive account data. They often say they are updating or confirming their records. Now the scammer has information that can be used to gain access to your funds or make purchases and charge it to you.

We have seen "phishing" e-mails imitating Citibank, EBay, PayPal, and others.

(1) If you receive such a request, be suspicious. I have never seen a legitimate institution requesting such information in an e-mail. You should ignore and delete any such requests. If you think it might be real, call them to confirm.

(2) If you wish to report it, forward the e-mail as an attachment to the "abuse" address of the institution - for example abuse@citibank.com.

(3) Filters have been developing to catch these "phishing" e-mails. As they continue to develop in the future, CyberNet will incorporate them into our filter database.

(4) CyberNet will never ask you for sensitive information, such as your credit card number, in an email. If you ever get such a request, please let us know. We are not aware of any "phishing" expeditions imitating the CyberNet site.

If you have any questions, please do not hesitate to ask. And, as always, we thank you for being a customer!

Gene Perla, President
CyberNet Communications

Last Updated: 21 Aug 11

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